Acquiring the right customers, retaining them long-term and growing with them - these are the aims that we support with our programs relating to customer loyalty management. We offer more than key indicators and indices. We also explain to you what they mean, how they affect your business success and what you can do to manage them.
How can you ensure long-term customer loyalty?
Are there shortcomings in the quality of services and advice provided at the POS?
How do customers rate recommendations?
How can you increase the satisfaction and motivation of your own employees?